Bennupay Under Scrutiny: Whistleblower Raises Concerns Over Upfront Fees and Rapid Merchant Termination

A whistleblower has contacted Scam-Or Project with serious claims regarding Bennupay, a high-risk payment orchestration brand associated with UK-based Bennu Tech Ltd and Cyprus-registered SREBARS TRADING LTD.

According to the submitted materials, Bennupay allegedly charged a €2,500 setup fee, issued a brief notice about technical maintenance, and then terminated the merchant relationship shortly thereafter, declaring the fee non-refundable.

At this stage, the available evidence points to potential concerns that justify further review, but it does not yet confirm fraudulent activity.

Key Findings

The whistleblower’s submission outlines several important elements:

• Documented setup fee:
  Screenshots provided to Scam-Or Project indicate a €2,500 invoice issued by SREBARS TRADING LTD for an “Integration (MID Setup) Fee.”
• Alleged pressure for upfront payment:
  A message attributed to Bennupay reportedly stated that the setup fee could not be offset against future settlements and had to be paid in advance.
• Short maintenance notice prior to shutdown:
  The whistleblower shared a follow-up message referencing temporary BSC settlement maintenance.
• Swift termination after payment:
  Another communication allegedly confirmed that the merchant account and all related processing services were terminated with immediate effect.
• Non-refundable clause enforced:
  The termination notice explicitly indicated that onboarding and setup fees were non-refundable.
• High-risk positioning:
  Bennupay appears to market its services toward sectors such as gaming, crypto, and trading.
• Potential broader network:
  Initial findings suggest Bennupay may be part of a wider ecosystem connected to merchant onboarding, high-risk payments, and fintech consultancy.

Compliance Assessment

From a compliance standpoint, the case is sufficiently relevant to justify publication as a whistleblower alert and a request for additional information.

The currently available data indicates a possible pattern:

1. Merchant onboarding in a high-risk category
2. Payment of a significant upfront fee
3. Rapid termination following internal or partner review

Such scenarios are not uncommon in the payments industry, particularly in high-risk verticals. Merchants may be terminated if acquiring partners identify:

• undisclosed business activities
• restricted or prohibited verticals
• problematic sub-merchant structures

However, several aspects make this situation noteworthy:

• Timing concerns:
  The combination of a substantial setup fee, a very short interval before termination, and an intervening maintenance notice creates a commercially questionable sequence.
• Network structure:
  Bennupay appears linked to Bennu Tech Ltd (UK) and SREBARS TRADING LTD (Cyprus).
  Individuals Jelena Cvetkovic and Snezana Cvetkovic are reportedly connected to both entities and also associated with Fincorp Consultants, suggesting a broader operational network.
• Transparency issues:
  The Bennupay website presents itself as a brand offering technical payment orchestration services but:
• does not clearly identify the legal operating entity
• lacks company registration details and registered address
• includes footer references to “Terms & Conditions” and “Privacy Policy” as plain text without functional links
• For a platform targeting high-risk sectors, this lack of transparency is a significant compliance concern.

• Unverified PSP link:
  The whistleblower claims that Trans-Voucher acts as the payment service provider behind Bennupay.
  This has not been independently confirmed and should be treated strictly as an allegation.

Entity Overview

Compliance Note

Bennupay positions itself as a technical payment-orchestration solution for high-risk industries such as trading, gaming, and crypto, stating that it does not directly process transactions or hold client funds.

At the same time, the absence of clear legal disclosures, combined with non-functional policy references and a multi-entity structure, raises transparency and compliance concerns.

While these factors do not by themselves establish wrongdoing or regulatory violations, they represent material red flags that warrant closer examination.

Scam-Or Project Call for Information

Scam-Or Project invites whistleblowers, merchants, former employees, compliance professionals, acquiring partners, and other industry participants to share relevant information.

Submit your materials confidentially via the Scam-Or Project whistleblower section.

We are particularly interested in:

• onboarding documentation and merchant agreements
• fee structures and setup-fee disclosures
• termination notices and internal communications
• acquiring partner correspondence
• refund disputes and reserve-related issues
• evidence related to sub-merchants or restricted verticals
• documentation identifying actual processing, routing, or settlement partners
• any verifiable connection between Bennupay and Trans-Voucher

If you have been onboarded, declined, terminated, or required to pay setup fees by Bennupay or affiliated entities, your information may help determine whether this case reflects a legitimate compliance dispute or a broader pattern of concern.